We want you to love every order. If something isn’t right, here’s how our returns and exchanges work.
Unopened Products
You can return or exchange unopened products in their original, sealed packaging within 14 days of receiving your order, with proof of purchase.
Opened Products
For food safety reasons, opened products can’t be returned or exchanged unless they are defective.
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or wrong item, contact us within 30 days of delivery and we’ll replace it or refund you at no extra cost.
How to Request a Return
Contact us on WhatsApp or by phone at 01096033957 with your order number and a photo of the product.
Refunds
Approved refunds are processed within 14 days of receiving the returned item.
Return Shipping
We cover return shipping for damaged, defective, or wrong items. For other returns, shipping costs are paid by the customer.